Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes: assessment, individualized attention and coordinationProvide consistent and comprehensive case management and follow-upConduct new customer orientation - Help to ensure that positive outcomes and goals are met as required by contract - Work with schools, account managers and management to ensure appropriate documentation is completed and receivedFacilitate all professional development workshopsMaintain organized database of clients and keep detailed documentation of all contacts with clients - Ensure participants follow through with planned activities as outlined in contract with funding agency- Maintain accurate participant records and case notes and provide programmatic reports including success storiesProvide individualized assessment of work, provide referrals to appropriate community service or social service agencies when neededAccurately complete required documentation for enrollmentDocument all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contractCreate solutions to participant attendance problemsAssist in the preparation of project reports as needed (participation, placement)Manage programs, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement dataManage the programmatic offerings of the Centers job preparation workshops to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible outputWork collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positionsDevelop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goalsParticipate in activities including training, capacity building, and professional development - Work with leadership to identify operational challenges and to design and implement process improvementsProvide operational support and coverage as needed for reception and computer resource room/help desk Assist in the intake services for the CenterProvide operations support for all compliance driven standardsProvide classroom instruction to participants in computer literacy, job search techniques, life skills, money management, job retention strategies, pre-vocational/career transition opportunities and one-on-one tutoring, as needed including: - Use classroom instruction and group participation activities to assist program participants in learning basic math, reading, writing skills, vocabulary, grammar; and to prepare for GED test - Provides input and assists in the development of Individual Service Plans- Develop teaching outlines and select and/or design appropriate instructional materials- Participate in refining existing curriculum, as needed, and developing new curriculum for other identified skills- Tests for and documents attainment of competencies and academic progress- Develops individual participant assessment based on participant's performance and reports on participant progress- Conducts group participation activities to build self-esteem, enhance motivation to complete training, and improve communication skills including soft skills for successful job retention- Provides individual guidance related to vocational exploration, goal selling, and problem-solving; addresses behavioral problems- Analyze and improve customer service by identifying areas that require improvement and implementing enhancements Assist in developing, designing and maintaining appropriate documentation of course offerings- Conduct needs assessment through formal and informal evaluation- Works with case management staff to facilitate job search and placement maximizing retention for the client. May be assigned other tasks and duties reasonably related to their job responsibilities
