Service Coordinator Supervisor (Clarks Summit)

Service Coordinator Supervisor (Clarks Summit)

02 Apr 2019

Service Coordinator Supervisor (Clarks Summit)

Full-time position in our Clarks Summit office. Hours are Monday-Friday, 8:00 am to 4:00 pm. Health and dental benefits. Competitive base pay with monthly incentive plan. Retirement savings plan. Paid time off. Cell phone service discount.

Objective:

The Service Coordinator Supervisor is expected to perform a variety of duties in the coordination of scheduling service for clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. This position will also act in a supervisory capacity for our after hours On-Call Supervisors.

Primary Responsibilities:

Answer incoming calls in a friendly, professional and knowledgeable manner.

Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.

Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.

Follow up with all client and CAREGiver issues to ensure their problems are resolved.

Enter and maintain accurate client and CAREGiver records in the software system.

Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.

Follow up and communicate CAREGiver and client issues to ensure problems are resolved.

Maintain regular attendance at the office to execute job responsibilities

Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

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