Description:Personal Banker/Support Specialists are hardworking, self-motivated individuals with positive attitudes and excellent communication skills. Personal Banker/Support Specialists greet clients upon arrival to the office and provide support to the Regional President, Regional Managers and internal partners at assigned location. Universal Support Specialists provide a specialized banking experience and are empowered to recommend solutions for individual client's needs. Universal Support Specialists follow our bank philosophy: See It, Own It, Solve It and Find a Way to Say Yes.Below is a list of essential job functions. Additional responsibilities may be assigned in the position.PROVIDE ENHANCED CLIENT SERVICEEnthusiastically greet and screen all visitors and incoming calls at assigned location and engage in conversation. Uncover opportunities for product and service recommendations to grow new business and drive referrals to partners and product specialists to support broader financial needs of clients. Deliver the WOW experience to our clients by promising to do everything in our power to provide an unforgettable banking experience with every interaction. Focus on mastering all Universal Support Specialist responsibilities and maintain confidentiality.FOSTER OUR CULTUREPossess and display a positive approach in managing change, while demonstrating excellent communication skills through effective conversations and collaboration. Be the source of outstanding client and employee experiences. Seek opportunities to support and coordinate volunteerism in the local community's awareness events, divisional volunteer events, social events, and increase the bank's outreach, and develop new business.PROMOTE DIGITAL AWARENESSExplore and educate clients on alternative digital channels of delivery, products, and services. Embrace and demonstrate advancements in banking technology and internal applications.FOCUS ON ACCURACY AND ATTENTION TO DETAILPerform accurate transactions, maintenance for clients, account opening and consumer lending at a high level. Abide by associate policies, procedures, and client service standards. Perform and complete requests from the Divisional Leadership team and internal partners in a timely manner with accuracy. Schedule and coordinate meetings for Divisional Leadership and prepare and/or record documentation such as reports, agendas, minutes, and community donation submissions. Accountable to follow through on all assigned tasks and special projects including maintaining and/or creating sales and operations reports on a variety of systems. Specific daily job tasks and expectations are further defined within our Universal Associate Manuals.SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIESEnthusiastically seeks professional develop opportunities. Take advantage of progressing through the levels of universal associate training and beyond. Annual, job-specific training opportunities are assigned and/or available for timely completion. Some travel may be required.Requirements:QUALIFICATIONS, EDUCATION AND EXPERIENCE:To perform this job successfully, we ask an individual to perform each essential job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. If required, successful completion of required background checks and obtainment of a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS). We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and optimally.TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve exciting problems involving several variables in a standardized situation.PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.?This position operates in a professional office environment with considerable time standing while using office equipment such as computers, phones, and printers.? The ability to lift or move 25lbs on occasion is required.? Noise level is moderate with constant communication and interactions with others.? Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.BENEFITS
Medical, Dental, Vision & Life Insurance
401K with company match and profit-sharing program
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more! Eligibility requirements apply.
Equal Opportunity Employer/Affirmative Action : Minority, Female, Veteran, Persons with Disabilitieshttps://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmandatoryview.com%2F%3FLicenceId%3D5a7398f0-7edb-4cb7-a02b-518dcfa222fa%26ProductType%3DIntranetLicense%26SubType%3DPG&data=04%7C01%7Cmrivera%40hrdirect.com%7C14962ca41ac740bb408a08d92ab9cdb4%7C335a532847a0444489f8552b2e6caeea%7C0%7C0%7C637587799780397368%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JpJCsLsdmz3Ay8lXfDWE%2FxkVXgJLGetkl0TT6A0P%2B0w%3D&reserved=0PI237885353
