St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.The Patient Access Representative is responsible for completing the registration process for patients seen at St. Luke's. The Patient Access Representative is to project the image of the facility as a customer-oriented organization. He/she will assist all customers by providing accurate information/directions and handle requests in accordance with hospital policy. This includes the collection and accurate data entry of all patient information into the computer system efficiently entering the patient into the Patient Management System or the Patient Tracking Board, accessing the Patient Management System or the Tracking Board, point of service cash collection and placement of any corresponding orders and/or charges. Communicates effectively in interactions with all customers (internal and external).JOB DUTIES AND RESPONSIBILITIES:
Greets and directs patients and visitors for the entire facility to provide friendly and courteous services at all times.
Dispense information and answers questions regarding the facility and its services.
Communicate effectively with all departments to meet customer needs.
Answer the telephone in a timely manner, assist and/or direct the caller to the appropriate person or department, and accurately record verbal orders.
Access the Patient Management System and the Patient Tracking Board, accurately enters information necessary to begin registration process.
Accurately completes the registration process for any procedure/admission as outlined by the department’s policy and procedure manual.
Accurately record in hospital computer system clean and concise notes to track patient account activity and to communicate finances with hospital patient care staff.
Responsible for contacting the Primary Care Physician and/or the Financial Representative to obtain required insurance referrals and pre-certs when necessary.
Maintain knowledge of current insurance regulations and policies. Responsible for contacting insurance companies to verify benefits when applicable.
Verifies all insurance/self pay through online eligibility. When online eligibility is not available for the insurance, responsible for contacting insurance companies to verify benefits via phone or insurance website.
Responsible for identifying, collecting, and recording self pay, or co pay and/or deductibles when applicable prior to or at time of registration. Online posting of credit card payments.
Responsible for accurate order entry for Lab or Radiology.
Maintain a working knowledge of policies and procedures pertaining to registration.
Demonstrate efficiency and familiarity with hospital systems including Pathways, Lab, PHS scheduler, Epic, Patient Management System, Precision, Patient Tracking Board, Navinet, PIM, and Microsoft Word.
Obtain physician’s Medical License #, NPI#, and UPIN# via appropriate websites and complete appropriate form for processing.
Responsible for sign in registry for vendors and clergy, providing churches and clergy information when needed.
Handles the training of Information Desk volunteers.
Provide other hospital departments and physician offices with information or materials related to Bethlehem Registration processes.
Provide St. Luke’s Hospital with data and documents necessary to produce a patient bill by conducting in-person or telephone interviews with patient or facilities to gather demographic, financial, guarantor, referring and primary care physician data, to establish or verify an existing medical record number, and entering the information into the hospital computer system.
Provide other hospital departments and physician offices with information or materials related to Bethlehem Registration processes.
Promptly resolve minor issues and inform manager, other department manager or nursing supervisor of any significant patient and visitor complaints.
PHYSICAL AND SENSORY REQUIREMENTS: Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands/fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair. Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.EDUCATION: High school graduate or equivalent required.TRAINING AND EXPERIENCE: Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required. Insurance background preferred. Knowledge of medical terminology.Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke'sSt. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE) Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania. Learn More Here. (http://www.slhn.org/About)
