The North America Product Quality team safeguards the integrity of Veolia’s chemical portfolio through rigorous quality assurance, continuous process improvement, and proactive incident resolution. We serve as a critical technical resource for the Supply Chain, leading initiatives in supplier assessment, manufacturing optimization, and product scale-up. Furthermore, our team drives innovation and operational excellence by providing deep analytical expertise, validating QC specifications, and conducting comprehensive manufacturing capability assessments.The Lead Product Quality Chemist serves as a strategic technical leader within the North America Product Quality team, responsible for optimizing laboratory operations and driving continuous quality improvement. This role integrates advanced analytical chemistry expertise with operational oversight to ensure adherence to rigorous quality standards, mentor laboratory personnel, and execute cross-functional initiatives that support Supply Chain goals and long-term business objectives.Key Characteristics:Technical Proficiency & Analytical ExpertiseThis role requires strong hands-on laboratory skills with sophisticated instrumentation (ICP, spectrophotometers, viscometers, auto-titrators) and the ability to perform calibration, maintenance, and troubleshooting. The candidate must develop deep technical knowledge in analytical methods, quality control procedures, and process chemistry to support manufacturing and product developmentProblem-Solving & Continuous Improvement MindsetThe position demands proactive identification and resolution of manufacturing issues through root cause analysis (RCA), process troubleshooting, and quality incident investigations. Success requires driving manufacturing improvements, managing off-spec inventory rework, and supporting cost-savings initiatives—all requiring analytical thinking and innovation.Cross-Functional Collaboration & CommunicationThis role serves as a critical bridge between multiple departments (Manufacturing, Technology, Supply Chain, Regulatory, EHS, etc.) and requires frequent travel to North American plants for training, support, and scale-up activities. Strong interpersonal skills and the ability to communicate complex technical information to diverse audiences are essential for success.Essential FunctionsTechnical Leadership & Laboratory Operations: Oversee laboratory operations and advanced analytical testing (e.g., ICP, spectrophotometers, titrations), ensuring equipment maintenance, calibration, and troubleshooting align with rigorous quality standards.Manufacturing Support & Process Optimization: Provide direct technical and chemical process support to North American production plants, including batch troubleshooting, product scale-up, and guidance on manufacturing standards.Quality Assurance & Compliance: Manage and update QC procedures and material specifications, ensuring continuous compliance with ISO quality initiatives, regulatory requirements, and safety protocols.Quality Incident Management & Problem Solving: Lead quality incident investigations and conduct formal Root Cause Analysis (RCA) exercises to resolve manufacturing issues, manage off-spec inventory, and drive corrective actions.Strategic Initiatives & Digital Integration: Leverage digital tools (e.g., SAP, data analytics) to monitor production trends, enhance process visibility, and lead manufacturing initiatives focused on cost-savings and operational excellence.Cross-Functional Collaboration: Build and maintain collaborative relationships with Supply Chain, Technology, Manufacturing, EHS, and Commercial teams to align technical quality goals with long-term business objectives.Professional Development & Field Support: Travel to NORAM sites as needed for process scale-up, manufacturing support, and technical training of plant operators. (10% travel required)
