Achieve the development of on-site installation, servicing and repair processes of complex equipment and systems. You will be responsible for providing post-sales service and support to our Dealer, Partner Channels and End-User Customers. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. Maintain high level knowledge of Honeywell’s Building Automation systems hardware and software platforms. You will act as an escalation point for Service Engineers, Technical Support, and other stakeholders. Support other engineers in troubleshooting.Applicants must be willing to travel 75% of the time across the following territory: Michigan, Ohio, Pennsylvania, Virginia, West Virginia.Key Responsibilities
Advanced-level technical support for all in-region customers
Validate customer request
Educate customer and field technicians
Write documentation used by field technicians
Ensure right and Fast delivery
Proactively recommends potential quality and efficiency improvement within service team
Complies with Corporate, Local, Health, Safety and Environmental regulations
U.S. PERSON REQUIREMENTSDue to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.You Must Have
Minimum 7 years of experience in Building technology systems (BMS, Fire, Security)
Drone Pilot Experience Must hold a pilot certificate issued under 14 CFR part 61 or Hold a First Time Remote Pilot License
Previous technical/installation experience in the Physical Security Industry
English language fluency / Must be a US Person
Valid driver’s license
WE VALUE
Bachelor’s degree in Technical field (mechanical, electrical, electronics, automation)
Knowledge in Microsoft Server, Windows applications, and Active Directory management
Strong knowledge In Networking, Windows, and SQL Server
Pro Watch or Maxpro VMS experience
Good organizational, written, and oral communication
Good presentation skills
Ability to work independently
Ability to lift 25-50 pounds as required
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
