Intellectual Disabilities Programs Community Services Area ManagerPrint (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4377847) ApplyIntellectual Disabilities Programs Community Services Area ManagerSalary$96,626.00 - $146,798.00 AnnuallyLocation Philadelphia County, PAJob TypeCivil Service Permanent Full-TimeJob NumberCS-2024-75616-43591DepartmentDepartment of Human ServicesDivisionHS Bur Cmy SrvsOpening Date03/06/2024Closing Date3/20/2024 11:59 PM EasternJob Code43591Position Number00001297UnionNon UnionBargaining UnitF3Pay GroupST11Bureau / Division Code00211393Bureau / DivisionBureau of Community Services/Division of Program OperationsWorksite Address801 Market StreetWorksite AddressSuite 5071CityPhiladelphia, PennsylvaniaZip Code19107Contact NameElizabeth BaconContact Emailebacon@pa.gov
Description
Benefits
Questions
THE POSITIONJoin us in a transformative role as the Regional Program Manager (RPM) at the heart of the Office of Developmental Programs, where you will lead and shape the Community Services Program for individuals with developmental disabilities. This pivotal position in a defined region of Pennsylvania involves not just overseeing operations but actively contributing to policy decisions, ensuring compliance, and championing the well-being of those we serve. If you are ready to make critical decisions, provide strategic leadership, and influence the future of developmental programs, this is your opportunity to shine. Advance your professional talents and apply today! DESCRIPTION OF WORKThis role holds a pivotal position overseeing and directing the Community Services Program for individuals with developmental disabilities in a defined region of Pennsylvania. As the RPM, you will be entrusted with planning, organizing, and coordinating regional operations to ensure effective service delivery, compliance with regulations, and the overall health and welfare of individuals in the program. The position involves extensive leadership responsibilities, including advising executive staff, participating in decision-making processes, and managing various aspects of program quality, risk management, and compliance. The RPM plays a crucial role in shaping and implementing policies, providing supervision and mentoring to regional staff, and addressing issues related to incidents, audits, and community placements. The position requires making critical decisions on matters such as funding oversight, policy approval, and responses to legislative inquiries, showcasing the RPM's influence in shaping the direction and success of the Office of Developmental Programs in their assigned region.Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PDNEOGOV.asp?p=00001297) .Work Schedule and Additional Information:
Full-time employment
Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
Telework: You may have the opportunity to work from home (telework) full-time. You are required to report to the office in Philadelphia one (1) day per month and travel within the commonwealth as needed. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITYQUALIFICATIONS Minimum Experience and Training Requirements:
Six years of professional experience providing, developing, or evaluating human services programs to individuals with intellectual disabilities, which includes two years in a supervisory capacity; and a bachelor’s degree; or
An equivalent combination of experience and training, which includes two years of professional supervisory experience serving the needs of individuals with intellectual disabilities.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testonce for this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !Health & WellnessWe offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.Compensation & Financial PlanningWe invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life BalanceWe know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities. Values and CultureWe believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.Employee PerksSometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.Eligibility rules apply.01 How many years of full-time professional experience providing, developing, or evaluating human services programs to individuals with intellectual disabilities do you possess?
6 years or more
5 but less than 6 years
4 but less than 5 years
3 but less than 4 years
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess two or more years of full-time supervisory experience providing, developing, or evaluating human services programs to individuals with intellectual disabilities?
Yes
No
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much graduate coursework have you completed in the behavioral sciences, human services, social work, psychology, mental health or health services, special education, or a related field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.
30 credits or more
15 but less than 30 credits
Less than 15 credit
None
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
07
WORK BEHAVIOR 1 - EVALUATE PROGRAMS
Evaluate the effectiveness, compliance, and quality of programs that improve the health and welfare of individuals with developmental disabilities receiving support. Develop action plans as necessary.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience evaluating the effectiveness, compliance, and quality of programs that improve the health and welfare of individuals with DEVELOPMENTAL DISABILITIES and developing action plans.
B. I have experience evaluating the effectiveness, compliance, and quality of HUMAN SERVICES programs and developing action plans.
C. I have experience evaluating the effectiveness, compliance, and quality of programs and developing actions plans. This is NOT related to human services.
D. I have successfully completed college-level coursework related to development disabilities or program evaluation.
E. I have NO experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience evaluating programs and the subject matter.
The action plan(s) you developed.
Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 2 - PROVIDE CUSTOMER SERVICE
Serve as a liaison between counties, providers, and the public to provide responses to inquiries; share resources; and interpret laws, regulations, policies, and procedures. Refer individuals to the appropriate area for assistance when necessary.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience serving as a liaison between counties, providers, and the public to provide responses to inquiries; share resources; and interpret laws, regulations, policies, and procedures related to DEVELOPMENTAL DISABILITIES.
B. I have experience serving as a liaison between counties, providers, and the public to provide responses to inquiries; share resources; and interpret laws, regulations, policies, and procedures related to HUMAN SERVICES.
C. I have experience serving as a liaison to provide responses to inquiries; share resources; OR interpret laws, regulations, policies, or procedures.
D. I have successfully completed college-level coursework related to communications.
E. I have NO experience or coursework related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The area(s) in which you communicated and the subject matter you conveyed.
Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
13
WORK BEHAVIOR 3 - REVIEW AND ANALYZE DATA
Review and analyze data to identify trends, patterns, and concerns related to developmental disability programs. Develop and implement improvement or corrective action plan if necessary.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience reviewing and analyzing data to identify trends, patterns, and concerns related to DEVELOPMENTAL DISABILITY programs and developing an improvement or corrective action plan.
B. I have experience reviewing and analyzing data to identify trends, patterns, and concerns related to HUMAN SERVICES programs and developing an improvement or corrective action plan.
C. I have experience reviewing and analyzing data to identify trends, patterns, or concerns regarding a program and developing an improvement or corrective action plan. This is NOT related to human services.
D. I have successfully completed college-level coursework related to research methods or research design and analysis.
E. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience reviewing and analyzing data for trends, patterns, and concerns and the subject area(s).
The action plan(s) you developed.
Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 4 - SUPERVISION
Supervise staff which includes the following duties: assign work and establish priorities and timeframes for completion; review employee performance and prepare evaluation reports; provide leadership and mentorship to staff; interview prospective employees and recommend selection; receive and resolve grievances and complaints; counsel employees and provide guidance to staff on complex issues; approve or deny leave requests and travel reimbursement requests; identify training needs and external training opportunities and associated costs; and provide training to staff.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience performing supervisory duties which included assigning work, approving leave, disciplining employees, and evaluating employee performance. This supervisory experience included SECOND LEVEL SUPERVISION (SUPERVISING A SUPERVISOR).
B. I have experience performing supervisory duties which included assigning work, approving leave, disciplining employees, and evaluating employee performance. This supervisory experience was first level supervision (SUPERVISING NON-SUPERVISORY STAFF).
C. I have NO experience related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your duties as a supervisor (evaluating employee performance, approving leave, etc.).
The type of staff you supervised (supervisory, non-supervisory, etc.).
Your level of responsibility.
18
WORK BEHAVIOR 5 - DEVELOP AND REVISE POLICY
Develop and revise policies for program operations to support individuals with developmental disabilities.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience developing AND revising policies for program operations to support individuals with DEVELOPMENTAL DISABILITIES.
B. I have experience developing AND revising policies for program operations to support individuals with HUMAN SERVICES.
C. I have experience developing OR revising policies.
D. I have successfully completed college-level coursework related to policy development.
E. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience developing and revising policies and the subject area(s).
Your level of responsibility.
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
AgencyCommonwealth of PennsylvaniaAddress613 North StreetHarrisburg, Pennsylvania, 17120Websitehttp://www.employment.pa.gov
