Manager of Project Management - Eurofins QC - Horsham, PA

Manager of Project Management - Eurofins QC - Horsham, PA

01 Sep 2020
Pennsylvania, Uspa 00000 Uspa USA

Manager of Project Management - Eurofins QC - Horsham, PA

Job Description

The Manager of Project Management is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, identification of work share facilities, and assigning PM upon awarded quote and proposal. They are accountable for the oversight of the Project Managers and (if applicable) Project Management Assistants. The Manager of Project Management fosters and develops client relationships in support of the laboratory mission.

Essential Duties and Responsibilities:


 Project set-up
 Project review in LIMS
 Sets up project
 Adds any project notes (special reporting and invoicing instructions, etc.)
 Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)
 Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)
 Sets up client for Total Access
 Manages purchase orders, task orders, contracts, and change order requests
 Verifies that lab compound lists and limits meet project requirements for new projects not quoted
 Adds any project specific limits / lists to LIMS
 Deliverable assignment and delivery route
 For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
 Communicates project details to operations
 Initiates project kick off call with client and pertinent staff, if needed
 Engages workshare labs, service centers, and non-TA locations as needed for new projects not quoted
 Works with operations to ensure adequate capacity for incoming work (forecasting)
 Provides updates to operations on upcoming work
 Familiarity with state and national program requirements as it pertains to work mix
 Sample Receipt
 Communicates any issues to clients for duration of project
 Manages incoming work for Rush and short holds
 Reporting
 Client specific report requirements
 Reviews job list daily and manages due dates
 Communicates any expected delays to clients before the job due date
 Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client
 Invoicing
 Sets up delivery route
 Client set-up
 Communicate lab capabilities to the client
 Quotes and Proposals
 Assigns PM upon award
 Account Maintenance
 Follow up calls and visits with clients
 Submits client complaints and participates in corrective action / follow-up as needed
 Communicates client issues / complaints to sales
 Follows up on client requests
 Provides technical support as needed
 Uses company resources to follow up on client requests
 Familiarity with company capabilities and key contacts
 Forward opportunities and leads to sales
 Forecasts upcoming work
 Asks for the next opportunity
 Supervisory Duties
 Performance Evaluations
 Chairs regular department meetings
 Timesheet review / approval
 Schedules courier or field sampler, if needed
 Confirms non-Eurofinssubcontract labs are on the approved list and set-up as vendors for new work
 Confirms non-Eurofinssubcontract labs are on the approved list and set-up as vendors for existing work
 Initiates approval process for any subcontract labs not on the approved list
 Generates subcontract paperwork
 Generates requisition when sending subcontract samples
 Verifies that lab certification meets project requirements
 Verifies that lab compound lists and limits meet project requirements for new quotes
 For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
 Engages work share labs, service centers, and non-TA locations as needed for new quotes
 Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)
 Sample Receipt
 Reviews log-in
 Resolves log-in issues with client
 Informs client of any log-in discrepancies
 Sets samples to “available” after review
 Sends client sample receipt confirmation
 Reviews draft invoice
 Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
 Reporting
1. Reviews reports and EDDS before issuing to the client
 Confirms correct report format and EDD format is used
 Creates and issues final report by client due date
 Issues final data packages
 State reporting forms and submission
 DMR forms
 EDD checkers
 Data upload
 Compiles case narratives
 Invoicing
 Reviews final invoice before issuing to client
 Generates credit/debit memos as needed
 Submits credit/debit memos for approval
 Submits approved credit/debit memos to client, if needed
 Submits revised invoices
 Initiates follow up calls to confirm correct invoicing
 Works with collections on A/R follow up
 Requests new client review
 Confirms sales assignments with Business Development Managers
 Takes new quote requests from clients
 Reviews client contract requirements / coordinates review with management.
 Reviews purchase orders
 Submits purchase orders for approval and returns approved orders to client
 Follows up on client terms and credit limit
 Quotes & Proposals
 Initiates project QAPP review with operations, quality assurance, and subcontract labs as needed
 Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
 Quote generation and approvals
 Reviews client quote requests for capabilities, certifications, scope
 Confirms client contracts (if applicable) and pricing
 Determines lab placement for the work
 Confirms that lab certification meets project requirements
 Confirms that lab compound lists and limits meet project requirements
 Creates quotes
 Submits quotes for approval
 Sends quotes to client
 Forecasts quotes
 Provides QAPP / SOW information to the client as needed
 Updates status in LIMS

Qualifications

Education:
BS/BA in Chemistry/Sciences (ten years of related experience may substitute for a degree)
Experience:
Minimum 5 years of client relationship or customer experience
Prefer minimum of 2 years supervisory experience
Prefer 1+ years bench chemist experience or field experience
Requires additional training in methods and quality assurance across multiple departments

Eurofins services, products, testing capabilities, technology, production, and support systems
 Program specifications and laboratory procedures
 Environmental regulations
 Process improvement methods
 Quality assurance program planning
 Contract compliance
 Laboratory methods and techniques
 LIMS system expertise
 Quote module expertise
 Strong interpersonal skills
 Effective problem-solving skills
 Effective communication skills
 Effective time management skills as demonstrated by successful and timely completion of projects
 Strong organizational skills
 Proven client service skills
 Leadership skills
 Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
 Multi-tasking
 Adaptability and flexibility
 Ability to meet requirements for On Time Delivery
 Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
 Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
 Customer Service Orientation: Strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.

Additional Information

EVOLUTION:

In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).

Eurofins offers international opportunities to strong performers.

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.