Reference #: ACCOU001261
DescriptionJOB SUMMARY
Manage PRI Registrar client satisfaction and rapport processes from receipt of a contract from the sales department through the registration decision and certification. Primarily responsible for reviewing all audit documentation for accuracy and completeness and coordination of registration decisions and certificate issuance process.
ESSENTIAL FUNCTIONS
Manage client and lead auditor adherence to audit report and nonconformance resolution policies, as well as analyzing all metrics associated with these processes, so that PRI Registrar registration decisions are timely and integrity-based.
Provide client/auditor support services including reviewing completed audit package process to ensure integrity of all critical process records.
Coordinating the registration decision process from return of the audit package to the actual decision for assessment, re-assessment and continuation decisions and certification issuance. This includes the communication with customers when certifications are withheld (e.g., due to lack of payment), suspended or withdrawn, and complete defense of the registration processes during oversight and internal audits.
Support the client reaccreditation process, in coordination with Sales as necessary.
Maintain and monitor service metrics with regard to customer satisfaction throughout the entire registration process.
MINIMUM REQUIREMENTS
Bachelor's degree with related course work and administrative / customer service experience, or equivalent.
Effective interpersonal and team-building skills.
Excellent written and spoken communication skills related to customer service and team work.
Strong computer skills and ability to work with appropriate computer application programs.
Excellent analytical and organizational skills.
PREFERRED QUALIFICATIONS
ISO 9000 quality system experience, preferred.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Able to travel at least 10% of the time.
Ability to read/review documents.
Ability to work for long periods at a computer/desk.
Standard office environment.
ABOUT THE ORGANIZATION
Fullsight is an integrated brand of our three primary affiliate companies - SAE Industry Technologies Consortia, SAE International and Performance Review Institute - and their subsidiaries. As a collective, Fullsight enables a robust resource of innovative programs, products and services for industries, their engineers and technical experts to work together on traditional and emergent complex issues that drive their future progress.
SAE Industry Technologies Consortia (SAE ITC) enables organizations to define and pilot best practices. SAE ITC industry stakeholders are able to work together to effectively solve common problems, achieve mutual benefit for industry, and create business value.
The Performance Review Institute (PRI) is the world leader in facilitating collaborative supply chain oversight programs, quality management systems approvals, and professional development in industries where safety and quality are shared values.
SAE International (SAEI) is a global organization serving the mobility sector, predominantly in the aerospace, automotive and commercial-vehicle industries, fostering innovation, and enabling engineering professionals. Since 1905, SAE has harnessed the collective wisdom of engineers around the world to create industry-enabling standards. Likewise, SAE members have advanced their knowledge and understanding of mobility engineering through our information resources, professional development, and networking.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicant as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)EOE/AA employer M/F/Vet/Disability
