The Account Manager, has primary responsibility for helping and managing specific Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives including, client management, development, and retention. This individual is also responsible for providing guidance to the internal team members through detailed and compelling project briefs. The Account Manager plays a key role in leading internal cross-functional core teams, partner agencies, vendors and clients on the brand strategy, tactical plans, and design of innovative advertising, marketing, and digital initiatives. In addition, the Account Manager understands client challenges and leads internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client development, relationships, and satisfaction, and the overall strategy, development, and execution of assigned Accounts Services activities.Job DutiesLeadership/ManagementLead cross-functional teams in support of client needs for all Synchrony clientsMonitor and manage assigned activities to ensure timely delivery of products and servicesFoster and develop collaboration between internal teams and external vendors and partners to ensure innovative and collaborative solutions to client needsEnsure team compliance with client contracts, timelines, and budgetsOversee assigned program financial management and reportingWork with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate valuesSupport the development, presentation, and selling of high-quality deliverablesAccurately assess and relay client requests, comments, and concerns to the internal teamEnsure alignment of brand strategy to tactical executionInternal and External RelationshipsActively participate in client presentations, selling the agency's point of viewRepresent the organization in an appropriate mannerAttend client meetings, congresses, and communicate key learnings to team and clientBe a positive force for enhancing the work culture, consensus-building, and internal communicationsFacilitate communication between team members and clients to maintain strong relationships and effective account managementResolve conflict and celebrate success; set clear team priorities and help define success in terms of the whole teamExplain client/brand objectives and strategies to the internal team, partners, and vendorsKeep management apprised of:Critical internal Synchrony issues, concerns, and opportunitiesCritical client concerns and opportunitiesBrand accomplishments and tacticsMonitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the fieldKey CompetenciesEffective interpersonal skills, with a strong focus on account services, strategic medical/marketing and businesses processesAbility to manage outcomes to win-win resolutionAbility to present ideas and supporting rationale to internal and external teams in an effective mannerHigh level of integrity, confidentiality, and accountabilityEffective leadership skillsWell-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skillsDemonstrated ability to manage key constituent relationshipsAble to identify key issues; creatively and strategically overcome challenges or obstaclesEffective attention to detail and a high degree of accuracyExcellent analytical thinking, planning, prioritization, and execution skillsStrong marketing skills and experiencesExcellent communicator both verbally and in writingStrong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamicsAbility to oversee, manage, and support priorities and workflow to ensure high-quality project execution according to project timelines and budgets
