Implementation Engineer (Remote with high Travel)

Implementation Engineer (Remote with high Travel)

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This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

JOB SUMMARY:

This role will require heavy traveling throughout the Northeast regions (New York, New Jersey, Pennsylvania, Maryland, Virginia, Delaware). Candidates from these and surrounding areas are preferred.

• Perform the technical implementation of Hillrom Care Communications products to include software, hardware, networking, and other deployment activities. This includes conducting advanced IT tasks (network design, topology development, network integrations, etc.), Linux and Windows based server configurations, and providing oversight, training and direction to other teams performing implementation activities.
• This role works closely with other members of the Implementation Team including Project Managers, Educational Services, and Sales to ensure customer satisfaction throughout the implementation process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and perform installation of Hillrom Care Communications and their partners applications/systems. This primarily entails installing and configuring applications on servers and proprietary devices/hardware, configuring system networks, and working with the customer's wired and wireless infrastructure to complete implementations.
• Organize, manage, and lead multiple project implementations in a healthcare environment. Lead network architecture, system fail-over, and other technical system design discussions with customer IT, MIS or biomed departments, installation contractors, and other trades as required.
• Provide oversight, training and direction to internal and external contractors as assigned during implementations to ensure installations meet Care Communications requirements.
• Work directly with complex customers by leading the technical aspect of team-based projects, managing dynamic deployments of advanced features and applications which can include customized integrations, evolving configurations, and adapting system functionality to best meet clinical workflow requests.
• Perform site surveys, RF surveys, develop system integration plans using multiple vendor products, & coordinate with customer IT or MIS departments. Review system designs to ensure accuracy and performance integrity.
• Make recommendations on tuning and/or configuration of network/wireless environments to promote optimal performance and cohabitation of wireless and Care Communications applications.
• Complete, post, and update system network and server documentation in compliance with SOP and best practices to ensure successful and long-term support of the system.
• Technical lead on multiple projects which may occur simultaneously and provide any deliverables with little to no supervision. Work independently and/or leading a small team environment.
• Work with customer IT departments to assess and evaluate network security needs and develop policies and procedures for ensuring the security and integrity of specified customer servers and network topology. Understands back-end network security and Active Directory functionality.
• This position may be required to support night and weekend implementation work at the client's request.

EDUCATION AND EXPERIENCE:

• Bachelor of Science in Engineering, Computer Science, or related field required or equivalent experience to include a minimum of 3-5 years of related IT and/or networking experience (wired or wireless).
• Advanced understanding of deploying and supporting Microsoft Windows platforms, SQL, IIS server and associated networked systems.
• Detailed knowledge of common network protocols/architecture (TCP/IP, IP routing, OSI model, VLAN, etc.), client/server networking environments and best practices, managed switches, VOIP, and network security.
• General knowledge of Wi-Fi wireless technologies with security protocols.
• Basic VoIP and/or PBX telephony knowledge and basic configuration experience.
• Experience configuring, setting up, and debugging PC-based systems.
• Experience with remote services, MS Office, AutoCAD, Visio, and other documentation tools.
• Preferred Certifications in the following:
  • Cisco certifications: CCNA, CCDP, CCNP, CCIE
  • General certifications: Microsoft Industry certifications, Network+, Security +, CWNA

QUALIFICATIONS AND SKILLS:

• May be required to demonstrate expertise in two or more of the following areas to support business needs:
  
  • SQL/Scripting/Reporting Engines/Analytics (SAS Crystal, etc.)
  • Networking (TCP/IP, Routing and Switching, Subnetting, Security)
  • Enterprise level hardware (Server/Client OS, SANS, RAID)
  • Linux/Unix
  • HL7
  • Wireless - Enterprise level/managed networks
  • Cisco routing and switching technologies and capabilities
  • Experience conducting wireless site assessments, wireless network configuration, certification, and debugging (use of voice and data protocol analyzers).
• Candidates should possess strong oral, written communication skills to resolve complex network and server related issues into actionable concepts for customers to understand.
• Strong organization skills, detail orientation and the ability to multi-task, meet deadlines, and prioritize work.
• Understanding of project management fundamentals and demonstrated history of executing projects.
• Must be able to lift 50 lbs. and have a valid driver's license.

#LI-BAXGEN

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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