The Project Manager (PM) plans, executes, and finalizes projects according to strict deadlines and within budget. The PM leads the effort to define and communicate project timelines, resources, and budget and oversees quality control throughout the project’s lifecycle. The PM acquires resources and coordinates efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and has comprehensive knowledge of the status and timelines for all tactics associated with a project or campaign. The PM should communicate project knowledge and updates to team members and take a proactive approach to identifying potential risks and implement problem-solving tactics to maintain predetermined timelines and budgets.Job DutiesProject Planning and ManagementMaintain an understanding of client business, objectives, and tacticsCoordinate proposal/new business presentation trafficking and deliverablesCultivate understanding of company project process and proceduresReview and contribute to project briefs and initiate project kick-offsSet and reinforce project expectations of team members and vendorsDevelop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasksEvaluate available resources and assign billable work to internal team members or obtain external supplemental resources as neededAssume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resourcesDevelop internal project status reports and conduct weekly team project review meetingRoute documents and next-step directions to team in a timely manner to maintain efficient completion of deliverablesMonitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional directionRegularly maintain ongoing project-related communication with core team, client, and external resourcesFinancial Management and TrackingEnter and maintain project budgets and billing schedules in company financial systemEvaluate project progress against contracted billing schedules and initiate AR invoice requestsMaintain cost-to-complete estimate report for active projectsComplete internal invoice forecasting on monthly basisCreate monthly client accrual reportsTrack budgets of active and completed jobs against total yearly client budgetsMonitor project status and notify Account Services of budget risks or out-of-scope financial impactsReview project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services teamPerform budget reconciliations at the completion of all projectsAssist Senior PM and Account Services team in troubleshooting client financial questions and discrepanciesAccount Management SupportSupport the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updatesAssist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specificationsAssume a client-facing role as appropriate to discuss project timelines, budgets, or updatesServe as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the clientIn coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely mannerQuality and Risk ControlEnsure that all quality control measures (eg, editorial review, graphics review) are completedInitiate and maintain electronic files for all projectsEnsure all project specifications sold are being met and delivered to meet or exceed client expectationsKey CompetenciesProfessional behavior and confidenceAbility to manage outcomes to win-win resolutionAbility to present ideas and supporting rationale to internal and external teams in an effective mannerExpert communicator both verbally and in writingHigh level of integrity, confidentiality, and accountabilityWell-developed professional communication skills, including written and interpersonalWell-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skillsProactive, solution-oriented approach to project managementHighly developed organizational skills and attention to detail and timelinesAbility to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goalsCapability to adhere to structure while maintaining ability to be flexible, creatively problem-solve, and be decisiveAbility to identify key issues; creatively and strategically overcome challenges or obstaclesSound analytical thinking, planning, prioritization, and execution skillsProficiency in Microsoft (MS) Word, Excel, PowerPoint applicationsAbility to master various content management systemsDesire to meet professional goals and acquire new skills
