Reference #: 1607
OverviewWhen you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly, a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.
ResponsibilitiesThis is a Float position supporting the Berks Region and Lehigh Region Branches, based out of Whitehall
The purpose of the Universal Member Service Representative is to support all aspects of branch operations, assist with growth of deposits, loans and service ratio. This position is responsible for meeting and exceeding member expectations by identifying members' product and service needs, supporting a member-focused culture that influences the use of technology and collaborates with Members 1st departmental partners to provide a seamless experience for members. A significant degree of creativity, data analysis and problem-solving skills are required to effectively provide solutions to member issues.With no budgetary responsibilities, the Universal MSR provides superior service, supports branch growth and service, demonstrates compliance and credit union standard and performs lobby engagement. This position has limited supervision of work and communicates, interacts and collaborates effectively to provide exceptional member service. In addition, this role ensures compliance through the adherence of all credit union policies and procedures, demonstrates and fosters a consultative sales culture with members and staff, influences and connects branch associates, partners and members to technology. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.SKILLS:
Decision making requires the ability to choose from options outlined in established procedures
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact
Excellent communication and interpersonal skills
Solid consulting ability
Cash handling skills
Ability to demonstrate empathy
Advanced organizational and time management skills
Strong financial, problem-solving and analytical skills
Ability to lead, take charge and offer opinions and direction
Familiarity with PCs and applicable softwarePREFERENCES:
Spanish bilingual abilities preferred based on locationCORE COMPETENCIES:
Effective knowledge
Accountability and self-management
Teamwork and leadership
Communication
Innovation and problem-solvingWORKING CONDITIONS/PHYSICAL DEMANDS:
Ability to communicate effectively in English, both orally and in writing
Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Sufficient manual skill for operation of PC keyboard and other standard office equipment.
Ability to stand or sit for extended time periods
Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects
#IND100
Qualifications3 years of related experience in retail, financial services or equivalent work experience 2 years of experience identifying and promoting products and services to meet customer needs
Does this position require a valid Drivers License?NoEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities
