Description We are offering a long-term contract employment opportunity for a Customer Service Representative I in Wyomissing, Pennsylvania. The primary function of this role is to interact with customers, provide information in response to inquiries about products and services, and handle and resolve complaints. This role encompasses both inbound and outbound customer service tasks. Responsibilities: Address and resolve customer service or billing complaints by executing activities such as exchanging merchandise, refunding money, and adjusting bills. Engage with customers to answer inquiries and notify them of claim investigation results and any planned adjustments. Redirect unresolved customer grievances to designated departments for further investigation. Maintain records of customer interactions and transactions, noting details of inquiries, complaints, comments, and actions taken. Utilize verbal and written communication skills to provide excellent customer service and foster interpersonal relationships. Work independently and manage one's time effectively. Accurately document and record customer/client information. Leverage experience with computer applications such as Microsoft Outlook and data entry software. Apply skills in customer service, data entry, billing, merchandising, claim administration, adjustments, handling complaints, interpersonal communication, and resolving customer complaints. Requirements Proficiency in customer service Proficient in data entry tasks Skilled at using Microsoft Outlook Familiar with 'About Time' software Understanding of billing processes Experience in merchandising Knowledge of claim administration Ability to perform adjustments when necessary Skilled at handling and resolving complaints Strong interpersonal skills Excellent written communication abilities Proven ability to resolve customer complaints effectively Proficiency in various computer programs Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
