Durable Medical Equipment Representative - DaysLocation: WellSpan Health, York, PASchedule: Full TimeSign-On Bonus EligibleRemote/HybridRegularApply NowSee More EventsHoursFull Time: 80 Hours/Biweekly8:30am - 5:00pm1 Day/Week 9:30am - 6:00pmGeneral SummaryProvides customer service for the retail sales in the stores, including both walk-in and phone customers. Assists customers in product selection, education and verify insurance.Duties and Responsibilities
Responsible for opening and closing of the store including locking doors and setting the alarm.
Greets and waits on customers, both phone and walk-in.
Answers the telephone and receives patient orders from different referral sources, documenting all necessary information. Retrieves voicemails.
Responsible for daily POS closeout including processing of cash sales, returns and price changes. Completes bank deposit.
Handles a large majority of customer inquiries and complaints. Follows through to completion. In the event that this is not possible, the customer will be referred to the appropriate employee or manager who can assist.
Maintains appearance of the store by filling and straightening product displays.
Responsible for having product knowledge that not only includes current inventory, but also extends to other products currently available in the marketplace.
Communicates and interacts well with all departments of WellSpan Medical Equipment and other agencies, (i.e. doctors' offices, hospitals, nursing homes, etc.).
Assists the Purchasing Dept. in maintaining all inventory levels to meet customer needs. Notifies Purchasing Dept. of items in assigned area that need to be ordered as needed.
Performs spot check inventory counts and participates in annual physical inventory.
Processes paperwork on a timely basis with verification of insurance benefits.
Completes data entry, filing, and document scanning for each order.
Works Saturdays on a rotating schedule in location needed.
Required for All Jobs:
Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.QualificationsMinimum Education:
High School Diploma or GED Required
Work Experience:
Less than 1 year Customer service experience. Required and
Durable medical equipment (DME) experience. Preferred
Courses and Training:
Completes annual mandatory education. Upon Hire Required and
Completes competency training annually on appropriate equipment. Upon Hire Required and
Attends product in-services and training sessions Upon Hire Required
Knowledge, Skills, and Abilities:
Ability to communicate clearly, verbally and in writing.
Good memory retention and accuracy to detail required.
Fully knowledgeable with products and company fitting and delivery procedures.
Able to answer the majority of customer inquiries.
Exercise judgment and discretion, and function independently within authorized limits.
Maintains excellent patient relations at all times.
Good telephone skills.
Knowledge of and ability to use computers with WellSpan Medical Equipment's billing and inventory software, cash register, photocopier, calculator, fax machine, tape measure, and small hand tools.
Apply NowYou’re unique and you belong here.At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.
