Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.Bringing out the best in peopleAs advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.Working at Dentsply Sirona you are able to:Develop faster - with our commitment to the best professional development.Perform better - as part of a high-performance, empowering culture.Shape an industry - with a market leader that continues to drive innovation.Make a difference -by helping improve oral health worldwide.Job Summary:Active outbound Inside Sales team responsible for outbound calls to former and existing Dentsply Sirona customers to sell and generate revenue. The hourly rate and variable compensation for this role in the state of Pennsylvania is between $41,000 to $75,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.Key Responsibilities:
Achieves sales goals assigned by using customer target lists, CRM information, and product knowledge to meet customer needs and overcome objections
Recognizes the benefit and achieves the performance standards established for the team including but not limited to dials, targets, on-the-spot sales and lead generation
Responds timely and efficiently to inbound calls
Closes sales on the phone with targeted customers to ensure placement of Dentsply Sirona products
Effectively manages target lists to achieve the objectives assigned to each campaign
Places orders with authorized Dentsply Sirona distributors on behalf of customers in an accurate and timely manner
Enters direct business orders in CRM program in an accurate and timely manner
Ensures order accuracy to minimize order errors
Shares customer leads with appropriate field sales rep
Recognizes the need for field sales rep intervention and conveys customer information to appropriate field sales personnel
Conveys market intelligence and customer feedback to leadership team to develop improved promotions and programs
Uses CRM software to schedule activities, record sales and document customer contacts
Evaluates information to determine if feedback constitutes a complaint and transfers product complaint to the appropriate customer service group
Takes initiative to develop skills by staying current on industry trends, product knowledge and new company developments
Other duties as assigned or requested
Education:
High school diploma or GED required
Years and Type of Experience:
A minimum of 1 year of experience in outbound sales activity is preferred, but not required
Experience in resolving conflict and problem solving, sometimes in a stressful environment
Key Required Skills, Knowledge and Capabilities:
Demonstrated ability to deal effectively with customers and strong telephone etiquette skills required
Capable of working independently
Capable of working on a computer up to 8-9 hours per day
Requires the associate to be on a telephone up to 8-9 hours per day
Ability to perform basic arithmetic computations
Strong oral and written communications skills are required
Knowledge of MS Office, including Excel and MS Word, or other similar data entry software.
Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona.If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com (careers@dentsply.com) . Please be sure to include “Accommodation Request” in the subject.For California Residents:We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes).The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).For additional details and questions, contact us at careers@dentsplysirona.com
