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Apartment Leasing Consultant Job Description
OVERVIEW: The LEASING CONSULTANT is the community's sales representative whose primary duties are to greet clients, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community.
Job Responsibilities:
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Inspect models and available "market ready", communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.
Update online advertising to reflect current market pricing on a weekly basis
Administrative
Accept rental payments
Maintain current resident files
Maintain and record daily inspections for the community
Distribute all company or community-issued notices
Assist management team with other various tasks as required
Resident Retention
ï§ Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
ï§ Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
ï§ Maintain open communication with Property Manager and Maintenance Supervisor.
ï§ Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
Neighborhood Marketing
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
Essential Job Functions:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years experience in previous relevant customer service. Yardi Genesis2 Software experience a plus.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Successfully pass drug test.
Additional Requirements:
Attendance is an imperative job function.
Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
Performs any additional duties assigned by assistant manager, property manager or Regional Property Manager.
DRIVING/TRAVELING REQUIREMENTS:
Occasional need (1% to 33% of the time) to utilize personal transportation to inspect apartment community and surrounding neighborhood.
Must have valid driver's license and automobile insurance.
