In our Customer Service and Security Team Lead role, you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities.  As our Customer Service Team Leader, you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites.  We highly encourage Aboriginal or Torres Island Straight Islanders to apply for this role. Working location: Artarmon, SydneyWorking arrangement: Onsite, Monday to Friday, 8am to 4pm or 7am to 3pmSome of the tasks you’ll be responsible for:  First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc.  Manage last minute shift changes, sourcing solutions to cover unplanned leave  Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff roster  Managing front of house across multiple sites  Acting as the first point of escalation for your team, providing efficient and effective resolution to issues  Continuous improvement reviews for processes and best practices.  
