The Group Leader Technical Service is responsible for leading and scaling technical operations for mostly Categories 4 (mechanical retrofit projects) and 5 (MRO services) service works within a designated region and, when applicable, supporting other regions as a competence center. This role provides strategic and operational leadership in the areas of technical design, equipment readiness, and site technical support.The role manages multidisciplinary technical teams (Project Technical Support, Technical Design, Equipment Specialists) and is accountable for driving technical execution quality, cost efficiency, and QHSE compliance. This leader collaborates cross-functionally to improve customer satisfaction, secure repeat business, and foster continuous improvement in technical performance and team development.Key Responsibilities:Department Leadership, Strategy & Personnel Management:Provide overall leadership for the Technical Service department by aligning daily operations with the company’s strategic goals.Recruit, train, and mentor a high-performing technical teams across design, equipment, and project support domains, fostering a culture of accountability, motivation, and continuous improvement.Manage and develop manpower, including project technical support specialists, technical design specialists, equipment specialists, ensuring that employees’ qualifications and competencies match departmental tasks.Develop and manage core competencies and areas of technical expertise as a regional competence center.Support strategic bids, contributing to technical solutioning and risk management for complex tenders.Define and execute the technical service strategy to accompany the business strategy, driving expansion into new accounts, industries, and technologies.Work closely with Account Management, Field Service and customers technical departments to support on technical matters and ensure additional works, long-term partnerships and contract renewals.Collaborate closely with the Regional Service Center (RSC) leadership team and other RSCs as competence center to optimize technical execution strategies and account retention efforts.Lead and guide the team by our company Leadership Principles, ensuring full engagement and commitment. Financial, Operational Oversight: Assume responsibility for the overall budget of the Technical Service operations, including investment planning, and operational expenses.Optimize design hours, equipment costs, and technical project outcomes to enhance profitability.Design cost-effective technical solutions, on-time and on-quality, to optimize service execution.Lead management of design services suppliers, including suppliers evaluations and contract negotiations, management of return of experience.Support tendering activities for complex technical projects.Ensure the efficient technical execution of category 4 & 5 service projects, coordinating closely with Account Management, Field Service, WtX BL and Global Pools, and contributing to the improvement of margin at project termination.Leverage return of experience (ROE) from sites/customer feedback to drive standardization , continuous improvement and operational excellence. Compliance & Collaboration: Ensure strict adherence to QHSE (Quality, Health, Safety, and Environment) standards, internal policies, and external regulations.Work closely with Account Management, Field Service, other RSCs, BL WtX, BL Spare Parts, Pools and Support Functions to drive synergies and cross-functional alignment.Establish and refine technical management processes and tools, ensuring efficiency and improvement.Willingness to travel within the designated region to support key service projects, and internationally for supporting other regions as a competence center within its area of expertise.
