SUMMARY: Assist in the provision of supervision, direction, planning and coordination of all activities in the office. Reports to Practice Manager. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for this position. Reasonable accommodations may be made, upon request, to enable individuals with disabilities, who otherwise meet the qualifications, to perform the essential functions of the position. PRINCIPAL DUTIES AND RESPONSIBILITIES: Consistently applies the Brown Medicine values of patient care priority, dignity, collaboration, integrity, inclusion, respect for diversity, and quality in support of the mission to deliver compassionate, high-quality patient care, research excellence and outstanding physician education within a culturally sensitive environment. Is responsible for knowing and acting in accordance with the Brown Medicine Compliance Program and Code of Conduct. Consistently practices the Brown Medicine Customer Service Standards.
Actively participates with Practice manager in management of site.
Implement and upholds Brown Medicine policies and procedures.
Work with the Practice Manager and Director of Performance Improvement to ensure there is coordination and collaboration between practiced staff and care coordination team members.
Assist in the supervision of support staff.
Delegate responsibilities to clerical and clinical staff.
Assist in developing work flows for the practice/s.
Identify, analyze and resolve work-related issues.
Assist in the recruitment and development of staff (including training as necessary).
Assist in the maintenance of supply inventory (medical and office), reordering as necessary in a cost-effective manner.
Manage patient schedule and no shows to maximize productivity.
Provide backup or perform payroll activities.
Participate or prepare timely and effective evaluations of support staff.
Review encounter forms for completeness and accuracy before they are submitted.
Complete check requests for payment of approved invoices and submit packing slips to Finance for processing.
Ensure that the office is running smoothly in an orderly, productive and efficient manner.
Support and drive quality initiatives.
Participate in front office and clinical activities as required.
Review patient accounts as necessary.
Interpret outstanding patient account balances.
Ensure that cash control policy is followed.
Participate in the coordination of physician credentialing.
Maintain patient confidentiality according to HIPAA guidelines.
Maintain office and employee confidentiality.
Actively participate in staff meetings.
Maintain office in regulatory compliance (OSHA).
Participate in medical claims processing; assist with charge entry and eligibility checks.
Demonstrate flexibility to perform duties wherever volume deems it necessary within the office.
BASIC KNOWLEDGE:
High school diploma or GED with at least two years of college preferred.
Knowledge of organizational policies and procedures.
Knowledge of medical assisting and front office procedures.
Skill in planning, organizing, delegating and supervising.
Skill in evaluating the effectiveness of existing methods and procedures of office activities.
Ability to assume and delegate responsibility.
Ability to analyze problems and follow through with actions/solutions.
Ability to establish and maintain effective working relationships with patients,
physicians, coworkers and supervisors.
Ability to direct and supervise all office functions in the absence of the office manager.
Ability to analyze and make decisions as needed.
Ability to communicate effectively both orally and in writing.
EXPERIENCE:
Two-five years experience in a medical environment with progressive supervisory experience.
LPN experience preferred.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
Conditions common to clinical practice environment. Involves contact with patients, visitors and vendors. Work may be stressful at times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
INDEPENDENT ACTION:
Work is performed under general supervision with independent judgment exercised in determining priorities and assigning work.
SUPERVISORY RESPONSIBILITY:
Supervisory responsibility and functional guidance to practice staff. Supervision involves assigning work, providing guidance and training. Will also provide input to performance evaluations and corrective action. Recruits, hires and promotes according to Brown Medicine’s Affirmative Action and Equal Employment Opportunity policies.
EOE/F/M/Vet/Disabled
Employees are required to be vaccinated against COVID as a condition of employment, subject to accommodation for medical exemptions.
