THE OPPORTUNITY As Front Desk Host, you are passionate about providing a warm welcome and exceptional service to guests from check-in to check-out. You can manage reservations, handling guest inquiries, processing payments, and coordinating with other Inn departments to ensure a seamless guest experience. You possess excellent communication skills, a friendly demeanor, and a love for hospitality.WHAT YOU’LL DOEfficiently check guests in and out, ensuring a smooth and positive experience, verifying guest identification, assigning rooms, and explaining Inn amenities.Handle guest reservations, cancellations, and modifications, over the phone, using the property management system accurately.Address guest inquiries, requests, and complaints professionally, providing solutions or escalating issues to Inn Leadership when necessary.Handle payments, process credit card authorizations, and maintain accurate billing information for each guest.Provide guests with information about the Inn, local activations, dining recommendations, and arrange transportation or reservations as needed.Ensure all guest information and transactions are recorded accurately in the system, including room status updates, billing details, and special requests.Communicate with housekeeping, maintenance, and other departments to address guest needs, room readiness, and special accommodations.Follow hotel security protocols, verify guest identification, and assist with emergencies by communicating effectively with relevant departments.Assisting with guest correspondence as required by job duty allocation or as requested by the Director of Guest Service.Other duties as required.  
