Senior Customer Service and Supply Chain Officer

Senior Customer Service and Supply Chain Officer

26 Feb 2025
Rhode Island, Hongkong 00000 Hongkong USA

Senior Customer Service and Supply Chain Officer

Inventory PlanningConsolidate and review sales forecasts from sales team for inventory planning.Submit monthly rolling forecasts, issue purchase orders and coordinate on-time delivery schedules from factories.Perform inventory control by utilizing analytical tools to ensure the optimal stock level.Purchase orders issuance and monitor purchase orders status with factories.Coordinate with Global Transportation team (sea and air) for inbound shipments.Process inbound receipts in ERP.Liaise with counterparts including suppliers, forwarders, warehouses and customers as well as internal departments on a daily basis, to meet financial cycle.Follow-up and update ERP pricing or configuration issues.Update stock, MTD sales, PO, GIT and backlogs to sales team.Collaborate with other functions to review sales and AR cycle.Follow audit’s requirements for continuous improvement on Customer Service & Supply Chain operations.Inventory & Warehouse ManagementConduct full stock-take preparations (once every 6 months, by items/ by quantity / by locations).Investigate and reconciliation for inventory data discrepancies and to make adjustment.Review and negotiate with 3PL service provider for sustaining quality services to warehouse operations.Perform aging stocks analysis.Work with Quality team on product recall activities (RMA).Arrange bulk shipment receipts (including sending ASN and coordinating with warehouse).Handle outbound activities with local 3PL.Prepare full set shipping document and arrange overseas shipment with freight forwarders.Negotiate with freight forwarders to bargain competitive freight cost, when needed.Handle import and export declaration through Tradelink.Other DutiesHandle any ad-hoc projects / tasks as assigned.

Job Details

Jocancy Online Job Portal by jobSearchi.