To deliver exceptional, personalized guest experiences for guests by acting as their main point of contact throughout their stay, ensuring all needs are anticipated and exceeded in line with luxury hospitality standards.Welcome and escort guests upon arrival, ensuring a smooth check-in experienceProvide personalized service and act as a dedicated host for assigned villasBuild strong relationships with guests, understanding preferences and expectationsEnsure all guest requests are handled promptly and efficientlyAct as the primary liaison for Russian-speaking guestsTranslate and communicate guest needs accurately to internal departmentsAssist in preparing guest communications, itineraries, and welcome notes in RussianProactively suggest activities, dining options, and experiencesHandle special occasions (birthdays, anniversaries, honeymoons) with attention to detailConduct villa orientations and explain resort facilitiesCoordinate with Housekeeping, F&B, Spa, and Excursions to fulfill guest requestsMonitor guest feedback and ensure service recovery where neededMaintain up-to-date guest profiles and preferences in the systemAddress guest concerns professionally and escalate when necessaryEnsure timely resolution and follow-up on all guest issues
