 Are you passionate about customer service ? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are looking for you if you enjoy customer contact and know how to handle demanding customers.YOUR ROLE AT SIXTIn case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle. We work closely with various insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner via email or phone, then creating orders and reserving the requested vehicles.YOUR SKILLS MATTERCustomer Orientation: You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interactionLanguage Proficiency: Fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plusEffective Communication: You are open-minded, communicative, and enjoy writing and making phone callsFlexibility: You can adapt to a dynamic and ever-evolving work environment, including availability for night shiftsTeamwork: You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperationSolution-Focused: You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfactionYou have initial experience working with MS Office programs (Word, Outlook).You work reliably, independently, and are service- and solution-orientedWHAT WE OFFERPermanent Contract: (Contrato Indefinido) A stable project with opportunities for progression.AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curveAttractive Salary and Professional Growth Opportunities: Professional development opportunities in an international environment.Salary: €21,600 gross per year (12 payments) plus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00hFlexible Remote Work Model: You can work from anywhere in SpainWork-Life Balance: Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXTFlexible Compensation: Benefit from private health insurance, childcare support, and/or a restaurant cardExclusive Employee Benefits: Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more
