We are seeking a highly motivated and details-oriented Customer Service Representative to join our team. this is a remote position, offering flexible working hours and the opportunity to work from the comfort of your home. The ideal candidate will have excellent communication skills, a strong sense of empathy, and the ability to resolve customer inquiries in a professional manner
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a timely and courteous manner.
Provide accurate information about product, service, and company policies.
Assist customers with troubleshooting, order processing, and resolving issues.
Maintain a positive and professional attitude in all interaction.
Document customer interaction and maintain accurate records in the CRM system.
Escalate complex issues to the appropriate department when necessary.
