Job Summary:
As a Night Manager at Golden Crust Pizza, you will be a key leader in ensuring the smooth operation of our establishment during evening hours. With a strong background in managerial roles and a commitment to excellence, you will play a pivotal role in overseeing the team's performance, maintaining high standards of customer service, and upholding Golden Crust’s brand image.
Responsibilities:
Supervise Evening Operations: Oversee the efficient functioning of the restaurant during night shifts, ensuring that all team members are performing their duties effectively.
Customer Service Management: Address customer inquiries and concerns promptly, ensuring exceptional service delivery. Handle customer escalations with tact and professionalism.
Team Leadership: Provide guidance and support to team members, fostering a positive and collaborative work environment. Delegate tasks effectively and ensure timely completion.
Inventory Control: Monitor and manage inventory levels during night shifts. Communicate with the management regarding stock replenishment needs.
Maintain Standards: Ensure adherence to Golden Crust's operational standards, including food preparation, cleanliness, and safety protocols.
Training and Development: Conduct training sessions for night shift staff, focusing on product knowledge, customer service skills, and operational procedures.
Cash Handling: Oversee cash handling procedures, ensuring accuracy and compliance with company policies. Conduct regular cash audits.
Facility Maintenance: Monitor and address any maintenance or cleanliness issues during the night shift. Coordinate with the cleaning staff as needed.
Security: Implement and enforce security protocols to maintain a safe and secure environment for customers and team members.
Reporting: Provide regular reports to upper management regarding night shift performance, highlighting achievements and addressing challenges.
Qualifications:
High School Diploma: A minimum educational requirement.
Managerial Experience: Minimum of 2 years of managerial experience in a similar setting.
Leadership Skills: Strong leadership and decision-making skills with the ability to motivate and guide a team.
Flexibility: Ability to work one weekend shift and other flexible hours as needed.
Communication Skills: Excellent communication and interpersonal skills to effectively interact with both customers and team members.
Problem-Solving: Demonstrated ability to handle challenging situations and resolve issues promptly.
Knowledge of Food Safety: Familiarity with food safety and sanitation principles.
Physical Ability: Ability to stand, walk, lift, and bend throughout a shift, as well as lift up to 40 pounds.
Punctuality: Strong commitment to punctuality and reliability.
Please note that this job description is intended as a general overview of the role and responsibilities. Additional duties may be assigned as needed to support the smooth operation of Golden Crust.
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