Initiates and maintains customer program file and documents any course of action or service deliveryInitiates customer program file and customer recordsResponsible for meeting with the customer and accurately completing all formal certification of applicants and documentation following appropriate guidelines as required by various government programs or agenciesConduct preliminary meeting with the customer and accurately completes all application/enrollment and verifies eligibility for program and other required forms and documentsSchedules appointments and follow-up on no-showsProvides general information regarding program objectives, services and requirementsEnters, edits, and retrieves data from database, and performs data reconciliation to ensure accuracy. Assist in program group or individual orientations and informational workshopsFamiliarity with outside resources for referral as necessaryPerforms record keeping functions consistent with ensuring program compliance; prepare reports related to program activitiesAttend meetings/trainings and community events outside the center and on occasion evenings and weekends as requiredAdvise clients or customersAnswer customer or public inquiriesCoordinate social service activities with resourcesSupports all team members with ensure high-level delivery of services across all program componentsCommunicate directly with referral source to share information regarding enrollment statusEnsure compliance with government regulations
