Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirementsImplements a continuous quality improvement process through the continuing review of operations and administrative systemsEvaluates internal reports and provides all required monitoring documentsDevelops and implements continuous quality improvement processesReviews customer survey data regularlyCommunicates effectively with management and staff, using good judgment and diplomacyDocuments case managers are performing timely and accurate case management activities in all required systemsEnsures performance reviews of caseload conform with State guidelines on all outlined indicatorsProvides monitoring reports to QA Manager/Operations ManagerOther duties assigned
