We enhance individual strengths and see each team member as a valuable asset to our success. Learn more about the inclusive team atmosphere that we curate: https://youtu.be/oRLIyr-qcGo.
Gracie's, a AAA Diamond, Open Table Diner’s Choice, and Best Star Wines ‘Short List’ restaurant in the Providence theater district, is currently looking for passionate team members to join our team! If you have a passion for hospitality, food, and/or beverage, and are a team player, we would love to hear from you!
The Hospitality & Wine Leader is a highly valuable member of Gracie’s Ventures leadership team. The Hospitality & Wine Leader is responsible for leading and coaching the service team, as well as providing the vision and directive of hospitality within Gracie’s mission and values. This person will set forth Gracie’s service standards, ensure that the team is well- informed, well-practiced, and committed to providing the high level of service that Gracie’s team prides itself on.
Above all, the Hospitality & Wine Leader is expected to foster a positive working environment, create genuine guest interactions, and a memorable working and dining experience.
Gracie’s Ventures Will Provide:
-Hands-on involvement with the leadership team and front/back-of-house operations as it pertains to Wine & Hospitality
-A warm, inclusive working environment and organizational culture
-Opportunities to make connections with individuals and businesses in the hospitality and restaurant industry throughout Providence and Rhode Island
Key Responsibilities include, but are not limited to:
-Thoughtfully plan and educate the wine program in a way that adds quality and value to enhance the guest experience, while sharing the mission.
-Advise and maintain continuous growth while keeping the wine list current on a weekly basis. Any updates to our wine list, including the point of sale (POS) system, the menu itself, and educational materials for the team, will be made promptly.
-Collaborate with the culinary team and beverage vendors to refine our wine pairings and maintain high standards.
-Collaborate with the events team on any wine-oriented series throughout the year.
-Develop and refine digital and physical tools to maintain continuous training in wine knowledge and acceptable dining service etiquette, such as consistent pre-service lessons, wine tastings, field trips, and purveyor site visits.
-Attend weekly CORE meetings with the leadership team to discuss venture goals and sales strategies, as well as how to achieve them. -Report any front-of-house, wine, and team updates.
-Establish a monthly shift-lead meeting with Bar Lead and Guest Relations to stay current on venture-related projects.
-Establish and maintain positive and productive relationships with vendors and sales representatives, displaying decorum and respect following Gracie’s mission and values.
-Spearhead beverage ordering, conduct monthly inventory in a tidy manner and organize the wine room and liquor room promptly.
-Assist in recruiting and interviewing FOH team members, while monitoring and communicating their training growth along the way, in tune with any compensation adjustments to review.
-Schedule the team appropriately and effectively two weeks in advance, and work with the Events Leader to determine future needs.
-Hold the FOH team accountable to all standards and practices, provide daily feedback and coaching moments, and evaluate and/or follow disciplinary procedures as outlined in the handbook.
-Participate in annual team member evaluations and all-hands front-of-house meetings scheduled.
-Develop and maintain acceptable dining standard operating procedures that are fluid and ever-evolving.
-Oversee the reservations with a strategic mindset.
-Ensure the dining room is maintained and cleaned to an excellent standard at all times.
-Organize and complete the administrative setup and breakdown of service (including but not limited to: the creation of floor plans, tip cashouts, cash closeouts, recording checkout reports etc.).
-Send Communications & Development Leader accurate payroll reports promptly.
-Act as a mentor to other sommeliers on the team regarding wine education and influence.
Success in this role is measured by the following criteria:
-Maintaining the beverage and labor costs proposed by the budget.
-Reaching monthly sales goals.
-Successful team engagement in sales initiatives, incentives, and participation.
-Continued growth in wine sales.
-Successful sales to beverage-related special events.
-Constantly changing and evolving the wine offerings.
-A positive and productive attitude, along with a professional demeanor.
-Positive and professional communication with teammates and guests alike.
-Successful retention and development of the team, measured by their knowledge growth and retention.
Hiring Requirements:
-5 Years of experience in the hospitality industry, with 2 years in Beverage service
-Minimum Associate's degree from an accredited university in FOH Management, Food Service, or a similar field
-TIPS or Serv Safe Alcohol certification up to date
-Level 1 or + Sommelier Certificate or similar accreditation
Compensation:
Position Type: Full-Time
Shift Outlook: 5 Days a Week
Pay: Salaried, Exempt, $65,000-$75,000/Yr. Based on Experience
Performance Schedule: 90-day informal check-in, 9-12 month formal review
Benefits:
Health/Dental/Vision after 90 days
401K after 90 days
Paid Sick Time after 90 days
Wellness Program
Discounted Dining
Discounted Wholesale Wine Opportunity to Purchase Through Venture
Professional Development
Continued Education (ie: compensated beverage certifications and related studies)
Paid Breaks
Compensation is determined by experience and performance. Additional compensatory packages and options are at the discretion of the Proprietor and are determined every year. This is a living document; additional responsibilities or modifications are subject to management discretion. Job Descriptions are reviewed annually.
