Castle Hill Inn is looking for a Reservation and Front Desk Agent to join our team.
Nestled on 40 secluded acres overlooking the southwestern corner of Narragansett Bay, Castle Hill Inn – a member of the prestigious Relais & Chateaux association – is a coastal haven where guests come to relax and rejuvenate against a spectacular New England backdrop. The property features 33 guest rooms in the Inn’s historic mansion or perched on the sand dunes of our private beach, a catering venue, and two destination restaurants. Castle Hill Inn is proud to be part of the Newport Restaurant Group!
About the Position: In the Reservation/Front Desk Agent role, you are the primary point of contact for our guests and handle all stages of a guest’s stay from arrival to departure.
About You: You are passionate, energetic and to whom pleasing and impressing guests comes naturally. You are an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment.
Essential Duties:
Checking in and checking out guests
Making, modifying, and cancelling room reservations
Making room, spa, dining reservations and assisting with arranging any other activities the guests would enjoy
Answering phones and directing calls to appropriate personnel
Providing information about rooms, rates, and amenities
Assisting guests with any special requests or needs
Providing luxury experiences to all guests
Executes all responsibilities in accordance with hotel standards
Qualifications:
College degree is preferred. Previous hospitality experience is a plus, but we are willing to train the right person.
Must show proof of eligibility to work in the United States. We are not able to sponsor visas for this role.
Must have flexible schedule to work during days, nights, weekends, and some holidays as needed
Skills & Abilities:
Strong interpersonal and communication skills
Professional and organized
Be collaborative, using a team approach to creating an equitable workplace environment and have respectful working relationships
Compensation and Benefits:
Competitive compensation $22/Hour
Sick and Vacation paid time off
Excellent health, dental and vision benefits with a flex spending account option
HRA
Ability Assist (EAP)
Employee Ownership Opportunities
Great 401k match
35% discount when dining in our locations
Perk Spot Options
Discounted BJ’s membership
Holiday Appreciation Bonus
About Newport Restaurant Group: We are proud to be a 100% Employee-Owned Company. What does it mean to work for an 100% Employee-Owned Company? If you decide to join our team, you’ll not just be an employee — you’ll be eligible to become an owner in the company. Really, there’s no catch, we invest in our employees, and they in turn invest their time, energy and talents in our businesses! We have one of the strongest, friendliest hospitality staffs in New England. Our common goal is to make people happy through great food, great locations and great teamwork. If you feel the same, we want to hear from you.
Use our chat to apply feature and let us know you are ready to apply for this role! Simply search for the job title to get started! https://oli.vi/oI4zsK
