Job Title: Urgent Care Call Center Representative
This is an on-site position only. Remote and Hybrid opportunities are NOT available.
The position will be located at 1 Wrentham Street, Bellingham, MA 02019. This facility is located in South Bellingham across from CVS.
Work Schedule, 36 Hours Per Week
Week 1: Monday, Tuesday, Friday
Weekend On: Saturday and Sunday
Week 2: Wednesday, Thursday
Weekend Off: Saturday and Sunday
Week 3: Monday, Tuesday, Friday
Weekend On: Saturday and Sunday
Week 4: Wednesday, Thursday
Weekend Off: Saturday and Sunday
Overview:
We are urgently seeking a dynamic and customer-centric individual to fill the role of Urgent Care Secretary/Call Center Representative. As part of our team, you'll play a pivotal role in delivering outstanding customer service to our clients in need. This position offers an exciting opportunity for those who thrive in fast-paced environments and find fulfillment in assisting others.
Responsibilities:
Engage effectively with patients through phone, email, and chat channels
Provide prompt and accurate assistance to patients regarding services, products, and inquiries
Execute data entry tasks meticulously to update patient records and ensure data accuracy
Assess patient requirements and offer appropriate solutions or escalate issues when necessary
Maintain professionalism and adhere to impeccable phone etiquette standards
Collaborate closely with team members to accomplish individual and collective objectives
Qualifications:
High school diploma or equivalent
Prior experience in customer service or call center roles is advantageous
Prior Medical office experience is highly desirable
Exceptional verbal and written communication skills
Proficient in data entry and adept with computers
Fluency in multiple languages, particularly Spanish and English, is highly desirable
Familiarity with medical terminology or experience in a medical office environment is a plus
Benefits:
Competitive compensation
Comprehensive training program for skill enhancement
If you're a dedicated individual with outstanding communication abilities and a commitment to providing top-notch customer service, we invite you to apply for the Urgent Care Secretary/Call Center Representative position. Join us today and be a part of positively impacting the lives of our valued customers!
Job Type: Full-time
Expected hours: 36 per week
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
12 hour shift
8 hour shift
Day shift
Ability to Relocate:
Bellingham, MA 02019: Relocate before starting work (Required)
