Roles and Responsibilities: The Office Manager plays a vital role in ensuring the seamless execution of funeral services, including both at-need and pre-need arrangements, by providing high-level administrative and operational support to the funeral directors. This position requires sharp attention to detail, strong technical skills, and the ability to anticipate needs in a fast-paced, emotionally sensitive environment.
Primary Responsibilities Service Coordination & Director Support
● Assist funeral directors with all logistics related to funerals, visitations, and removals—ensuring each service is prepared and executed to the highest standard.
● Manage the preparation and accuracy of service-related documents, including Statements of Goods and Services, death certificates, permits, and obituaries.
● Prepare all necessary memorial/printed materials for services (e.g., prayer cards, guest books, obituary printouts, Tukios videos, funeral checks).
● Serve as the first—and often final—check on all documentation and service details, proactively identifying errors, inconsistencies, or missing information (e.g., pricing discrepancies, cemetery details), and flagging them to the funeral director. ● Manage scheduling for families making pre-arrangements; contact families within one business day of receiving a call or online form submission. ● Accurately enter all pre-arrangement information into the case management system and assist the funeral director with any administrative items. Administrative & Office Operations
● Oversee the day-to-day operations of the front office, ensuring timely communication, accurate documentation, and professional client interactions.
● Maintain organized, compliant records and case files, both digital and physical.
● Manage calendars, scheduling, and correspondence with external partners such as cemeteries, churches, clergy, hospitals, and vendors.
● Manage directors schedules including pre-need and at-need arrangements
● Working closely with funeral directors for any follow-up tasks Client & Family Communication
● Greet families with empathy and professionalism, offering guidance and support throughout the arrangement and service process. ● Assist families with obituary submissions, stationery selections, personalization options, and required documentation.
● Provide clear, timely communication about service updates and logistics to ensure families feel informed and cared for. Technology & Workflow Management
● Use case management and scheduling software to track and support funeral service workflow.
● Demonstrate strong technical proficiency, including creating, editing, and managing digital files and documents across platforms. Initiative & Anticipation
● Stay one step ahead of service needs, anticipating tasks and resolving issues before they arise.
● Proactively suggest improvements that enhance service quality, team efficiency, or client experience. Team Collaboration & Facility Readiness
● Work closely with team members across departments to ensure facilities, transportation, and supplies are prepared in advance of services.
● Maintain a clean, welcoming, and functional front office and shared workspace environment.
Corporate Support: As this position is based at the corporate office, the Office Manager is also expected to provide administrative support to ownership and management as needed. This may include assistance with internal communications, data entry, document preparation, or other tasks related to corporate operations.
Qualified candidates should forward a copy of their resume.
