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Link Solutions is seeking a Computer Desktop Support Technician on Rock Island Arsenal, Illionis. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.Non-remote: A sign-on relocation bonus is available.In this role, the Computer Desktop Support Technician will provide Tier II help desk support in accordance with the ITIL industry standards. Tier II help desk support shall cover all classifications. The Tier II personnel will assist Tier I personnel in resolving basic technical problems as well as unresolved issues received from Tier I. The Computer Desktop Support Technician will ensure all Tier II issues are acknowledged within thirty (30) minutes and resolved or escalated according to the performance standards.Job Responsibilities:Support users as well as the support and operation of Windows desktop and laptop computers, multi-function printers, and other standard equipment such as uninterrupted power supply (UPS), scanners, and other IT peripherals associated with the user.Interfaces with end users to independently resolve problems concerning system function(s) which have been escalated through a problem ticket process and generally are outside of established processes and procedures.Perform technical functions such as system analysis, user and server accounts management, password resetting, evaluate software, create images, programming, provide users and technicians support, create alerts to notify team of new issues, update drivers, patches, software, etc. for the technicians’ server, support 3rd party vendor lab equipment/software, install and support client hardware/software for secure systems.Communicate and inform manager of issues (e.g., High Priority client requests, project/task/status, outstanding issues, research findings, procedural changes)Prepare plans for the resolution of complicated computer problems.Conduct site surveys, relocation projects, and PC deployments.Assess and document current site network, software and hardware configuration, and user requirements.Perform miscellaneous technical and administrative tasks in support of the LAN or PC environment.Updates all documentation affected by change as directed.Perform other related duties as assigned.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
