Job Overview The Personal Training Manager (PTM) is the business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. Personal Training Managers are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.Business Leader:Business management of the trainers including monthly PDMs, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary servicesConduct timely and relevant business management meetings to support trainer developmentAccountability of team’s business deliverables by setting targets, following up, providing feedback and support for progressCollaborate with Membership Advisors for PT Sales take oversAssume Manager On Duty responsibilities in the absence of the GM/AGMOperational Management:Lead the operational and sales components of New Hire OnboardingPT business and sales coachingUtilize scheduling tool to create floor schedule and manage the team’s ability to deliver service on the floorGenerate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful businessSet goals in support of in club special events, and execute the proper follow up post eventProduce and host monthly PT department forumImplement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.Support trainers through financial planning as it relates to the compensation planKPI ManagementAchieve monthly and annual department financial goalsProactively address business trends in fitness assessment conversions, client attrition and client training frequencyPerformance management of all trainers and coachesClient Relationship ManagementCommunication with potential leads and all clientsClient coverage and sharing across all tiersManagement of all client pipelines, inclusive of new membersClearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.Scheduling of new member assessments, inclusive of Tier X Assessments where offeredLeader of Team CultureCollaborate with all departments of the club to achieve interdepartmental synergyManage optimal staffing targets to meet the needs of the business, which includes the interview and hiring processBehavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)
