WORKING WITHIN THE TRAVEL DIVISIONUse experience and knowledge of USA group travel market to set up our access to market with all major airlines to enable us to quote, book and manage group travel requests with speed, cost-efficiency.Analyse the gaps in our business set up, identify opportunities for improvement and implement changes within our operations to improve efficiency.Working to externally source leads, as well as engaging with referred Large Group Private Aviation Clients, to build a List of Repeat Travel Customers.Demonstrating an expert understanding of the most suitable Group Travel Product for each customer, and making suitable recommendations.Managing group travel bookings from enquiry to completion, and collaborating with other company departments to ensure best possible experience for our customers.Always taking a “Customer First” attitude, and taking full ownership of our Customers In-Destination Experience, which may involve working outside of regular hours to ensure all customer trips run successfully.Maintaining relationship with repeat clients, and pro-actively managing your customer list through outbound sales calls, emails and visits (both face-to-face and virtual) and ensuring that they come back to you again and again for their group travel needs.Engaging with Suppliers & Partners to ensure you are able to provide the most suitable choices for the customer's requirements.Working towards exceeding daily, monthly & annual goals linked to both productivity and financial targets, and being able to collaborate, work as part of a team, and contribute towards a wider group collective.Following company procedure in a methodical and chronological way to ensure protection of both TTD and your clients.Working productively in what can sometimes be a pressurised environment, and making prompt, clear decisions which may involve tough choices or considered risks.Representing the Business externally at events with suppliers, customers & wider industry peers.In time, recruit and train new groups consultants to join the business and enable us to continue to grow.
