Provide 1st level IT support for all IT support group and escalate where necessary.Carry out safety checks, daily  on computers hardware and maintain computer systems and networks.Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults replace parts as required, provide support, including procedural documentation and relevant reports.Set up new users' accounts and profiles and deal with password issues on Active Directory (AD)Install and configure computer hardware operating systems and applications.Follow diagrams and written instructions to repair a fault or set up a system.Maintain IT Documentation (IT asset/inventory management.)Regular interactions with staff via emails, phone calls and face-to-face, to help set up systems or resolve issues.Escalate Advanced Cases i.e. Tier 2 and Tier 3 supportTroubleshoot systems and network issues, diagnosing and fixing hardware or software faults
