OperationalTo ensure that the Reception, Guest relations and other related areas are managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times as per SOP.To ensure rooms are allocated as per the arrival list.Arrange and organize island tour, activities, guests itinerary.Liaise closely with Reservations and Reception on arrival times, unexpected arrival and departure, extension of stays and late check-outs and change in meal plan basis and flight details. Monitor closely on early arrivals, late departures and special excursion arrangements.Liaise with Housekeeping on early check-outs, late arrivals, day use rooms and special guest request.Update, all out of Order and out of service rooms on daily basis.Liaise with F & B on early meals, late meals, complimentary meals and special request. (E.g., B’days, H/M, repeaters dinner etc.)To be present at all times in the area of responsibility of Guest Service department especially during busy periods.To have a thorough understanding and knowledge of all resort related services and products and upsell alternatives.To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Head of department if no immediate solution can be found and assure follow up with guests.To establish a rapport with guests maintaining good customer relationship.
