We are seeking a friendly, proactive, and service-oriented Arabic-speaking island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments.Greet and assist guests upon arrival, providing personalized check-in experiences and an introduction to the resort’s facilities and services.Address guest requests and inquiries promptly, offering recommendations and booking activities such as excursions, spa services, dining reservations, etc.Monitor the guest experience, proactively addressing any issues or concerns to ensure guests have a memorable stay.Conduct tours of the resort for new arrivals, explaining the facilities, amenities, and activities.Handle guest complaints or concerns with empathy and professionalism, escalating to management when necessary.Ensure a smooth departure process by providing any necessary support, such as arranging transportation and assisting with check-out procedures.Act as a bridge between Arabic-speaking guests and resort staff, ensuring clear communication and a high level of service.
