Role: Service DeskLocation: Woonsocket, RILong-term ContractShift Timings:Tuesday through Saturday: 4 PM to 12:30 AM EST - Sunday & Monday: Rest daysSaturday through Wednesday: 12 PM to 8:30 PM EST - Thursday & Friday: Rest daysResponsibilities:Respond to tech inquiries via email, online chats, phone, or in personInform customers about IT products and servicesWalk customers through the problem-solving process, step-by-stepAssist with troubleshooting hardware and softwareFollow up with customers to ensure satisfactory serviceCommunicate customer feedback to appropriate internal team membersSkills and Qualifications:Excellent problem-solving and analytical skillsComprehensive knowledge of computer systems and experience troubleshooting hardware and softwareAbility to break down technological processes and provide clear, step-by-step instructionsPatient, friendly demeanour with a strong aptitude for listeningStrong verbal and written communication skillsCommitment to providing exceptional customer servicePreferred Qualifications:Passion for problem-solving and customer serviceTech-savvy, with experience working in a tech-related fieldAbility to diagnose and resolve a variety of technical issuesTeam-oriented mindset with openness to constructive feedbackEagerness to learn new technologies and systemsExperience working as an IT help desk technician or in a similar customer support role
