Help Desk Support Technician

Help Desk Support Technician

02 Sep 2021
South Carolina, Columbia, 29201 Columbia USA

Help Desk Support Technician

Vacancy expired!

We have an exciting opportunity for a talented Help Desk Support Technician to work with one of our direct clients in Columbia, SC. We love referrals! Please refer us to your friends, family, and colleagues for this opportunity. We also give referral bonuses if they get selected and perform well for our clients.

Job Details:

Job Title:
Help Desk Support Technician

Duration: 12+ months with highly possible extension

Location: Columbia, SC

Daily Duties/Responsibilities:
  • Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily.
  • Provide technical support to ongoing projects assisting with IT needs.
  • Use critical thinking to help develop IT solutions or troubleshoot problems.
  • Offer great deskside and remote support to the STO workforce.
  • Assist with documentation and reporting as necessary.

Required Skills:
  • Great customer service
  • Technical troubleshooting
  • Hands-on desktop support
  • Experience with windows and office products

Preferred Skills (rank in order of importance):
  • A+, network+, or other similar certifications
  • Experience with information security frameworks or programs

Required Education:
  • Bachelors or three years of work experience in lieu of degree

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