Joining Fowler Welch as an Operations Manager, you be responsible for the management of the overall site operations and the achievement of operational KPI’s to meet budget & contractual expectations alongside the customer’s growth plans. To also ensure the site drives a safety focused culture while delivering excellent customer service both internally & externally.Main Responsibilities:The role-holder will be required to be responsible for and undertake the following tasksLead and maintain a positive safety culture on site throughout the operation through proactive staff engagement and setting clear standards working in conjunction with our SHEQ teamEffective performance management of the operational team to deliver targets and to ensure that the warehouse, driver & operational team are motivated and have the relevant skills, knowledge and approach to contribute effectively to maximise efficiency, accuracy and productivity in line with all targetsManage driver/warehouse headcount and shift patterns, reviewing periodically to ensure they meet the requirements of the operation and the changing needs of the customers businessBuild & maintain a robust relationship with the customer to deliver their service requirementsManage supplier relationships to ensure consistent service and help co-ordinate an efficient inbound flowProduce and analyse data and provide structured feedback on daily, weekly and monthly KPI performance as defined in the Services Agreement and agreed in period reviews. These KPIs will include operational and finance performance, Service measures, Safety and People related areasDrive continuous improvement in areas of efficiency and serviceEnsure site operations, policy and procedures are managed in line with the company’s Health & Safety policy and other statutory compliance, including legal complianceMonitor costs against pre agreed budget targets and pro-actively look for ways to make the business more efficient. Explain variances proactively and suggest ways of improving the performanceManage fleet requirements to ensure appropriate mix of equipment to suit the needs of the operation and ensure fleet is managed to legal requirementsOverseeing site recruitment and training with support from other functionsLiaise with colleagues on and off site to jointly ensure all operational matters are owned and efficiently resolvedRegularly engage with the site landlord to ensure both operations are able to co-exist while meeting both company’s needs.Introduce new technology (e.g. On-board, Route planning, Scanners) and kit (e.g. Delivery Vehicles & MHE) as agreed with the customer
