To further develop the Customs brokerage product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures. Tasks and DutiesThis section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee, and as noted in the Expeditors Customs Brokerage Operational Performance Standards. This list may be edited to the specific job role.  Ensure all classification instructions for all shipments for all customers.Monitor duty deferment usage and levels.Monitor license/visa applications.Ensure all new business is transitioned correctly.Make 3 F2F calls per week – Retention/SalesMaintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.Promote productivity tools (e.g., using edoc, Raft, process management, customsware usage/Expo customs.Audit of files in accordance to AEO.Follow up refunds with customs authorities.Management of customs system.Send client report requests through the available database (expo request, expo reporting).Provide content for customer reviews – duty/vat.Be open to implementing new system changes and enhancements into your department. Review and conduct staff appraisals and one to one meetings timely, in line with the 3+1 Initiative.Assist supervisor and key staff with goal setting and monitoring development.Own the product P&L and have an in depth understanding of brokerage as well up to delivery of cargo knowledge.Drive the brokerage business development in collaboration with Sales and Account management team.Detailed job-specific tasks and duties completed on a regular basis are listed in the Expeditors Product & Service Manager Playbook (Insite).
