Job DescriptionAn exciting opportunity for a Group Manager – Operations Night Shift has just become available in our US Insurance Campaign. We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Team Leaders to create a customer centric and high performance culture through effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.WHAT YOU'LL BE RESPONSIBLE FOROperational DeliveryDeliver Contractual & Commercial PerformancePeople ManagementCreate a High Performing, Highly Engaged TeamStakeholder ManagementBuild Excellent Relationships, Internally & Externally, at all LevelsCompliance & GovernanceEnsure Compliance to all Relevant Process & Regulatory StandardsInnovationDrive Continuous Improvement & Create ValueOUR EXPECTATIONS OF YOUAs part of the senior management team of our Night Shift Insurance campaign, you lead a team of operational leaders.You are customer & client facing & strive to deliver excellent customer experienceYou drive continuous improvement experiments through your team & harvest ideasYou manage costs & profitability through all available commercial leversYou drive the Company  culture through effective communication, by continuously displaying the Company habits & behave as a role model leaderYou develop your people through effective coaching, performance management & drive a recognition cultureYou support your operations colleagues to exceed client expectations on all levels at all timesYou have robust & honest performance & behavioural conversationsYou drive compliance in everything you doYou are emotionally aware of yourself & others.You handle your interactions with authenticity, empathy & professionalism  
