To ensure the effective functioning of a Point of Representation (POR/s) by overseeing both operational aspects (e.g., security, cash handling, and compliance) and sales and service functions, in alignment with client experience guidelines and laid-down banking requirements. This applies where Universal Banker I, Cash Consultant I/II, Forex, and Customer Liaison Officer (CLO) roles are present.Key ResponsibilitiesOperational Efficiency & Risk Management: Oversee branch operations, ensure compliance with security, cash handling, and banking regulations, and implement risk controls to maintain a secure environment.Customer Service & Sales Performance: Lead front-line teams to deliver excellent service, drive sales, promote banking solutions, and enhance the customer experience across multiple channels.Team Leadership & Development: Manage and develop a high-performing team, overseeing recruitment, training, performance management, and fostering a culture of accountability and service excellence.Compliance & Financial Oversight: Ensure adherence to FAIS regulations, monitor financial transactions and cost efficiency, and collaborate with stakeholders to drive operational improvements.
