LEAD TO SALES MANAGEMENTAbility to build desire and instill the expectation of pleasure and delightLead qualification, understanding of customers needs and desires and the matching of vehicles and accessories to meet the customer’s needsHandling of and responses to lead to sales queries; without unnecessary hand-overs if possibleBe an active participant in support of a high performance and effective support TeamInteract with Teams, all stakeholders and 3rd Parties, to resolve queries and issues reported, efficiently, effectively and quicklyEnsure unimpeded sales processes and act quickly on process alerts to recover or progress deals by actively proposing suitable, alternative optionsTrack issues and do follow-ups to ensure complete and successful resolutionCommunicate with the Team to share information (Participate in meetings for the Team to track and manage performance, share information and manage issues)Actively attend all training and knowledge development opportunities, to expand personal capabilitiesRequest assistance to develop knowledge of companies products, technologies, systems and processes, as well as improving customer handling skillsProvide 1st line systems and process support (without unnecessary hand-overs to other parties)Personally demonstrate the JLR Customer First and Modern Luxury principlesDo the effort so the customer does not have to worryProvide a warm, sincere, meaningful contact and conversation;  being respectful of the customer’s time and circumstancesListen (to understand and get it first time right), and acknowledgeEnsure optimal data completeness and accuracyComply with inbound and outbound targets and contact KPIs in all enquiries, issues, actions and tasksAccurately records all interactions, information and actions on the designated JLR systemsAlways align with the customers preferences and communication channel requirements  
