Key ResponsibilitiesFront Desk & Customer ServiceGreet all visitors with professionalism, warmth, and a customer-centered approach.Check in participants, employers, and visitors and direct them to the correct staff or partner agency.Provide accurate information regarding SC Works services, workshops, job search resources, and partner programs.Manage lobby flow to ensure a welcoming, organized, and safe environment.Maintain confidentiality and follow WIOA, SC Works, and Equus policies for customer service and PII.Administrative & Operational SupportAnswer multi-line phone calls and respond to inquiries via phone and email.Maintain the SC Works lobby resource notebooks and keep all information up to date.Keep lobby screens updated with current announcements, job fairs, hiring events, partner events, deadlines, and community resources.Assist staff and partners with printing, scanning, copying, or directing customers appropriately.Outreach, Communications & MediaDevelop flyers for center events, partner activities, hiring events, workshops, and community programs.Create short promotional videos to highlight:SC Works servicesWIOA success storiesCenter activities and eventsPartner programsDesign social media–ready graphics using creation tools such as Canva, Biteable, or similar platforms.Coordinate with WIOA and partner staff to promote events, ensuring outreach materials are accessible and professionally presented.Data Tracking & ReportingTrack foot traffic, referrals, workshop attendance, and other metrics using Excel.Maintain accurate logs of daily center activity, visitor needs, and follow-up requests.Provide weekly and monthly summaries of customer volume and engagement trends as needed.Assist with data collection for board reporting and center performance tracking.Program & Partner SupportSupport WIOA, Wagner-Peyser, Veterans Services, DSS, Vocational Rehabilitation, Adult Education, and other partners with participant flow and communication.Help ensure that partner schedules, workshop calendars, and center announcements are accurate and updated.Assist with preparation for center-wide events such as job fairs, open houses, industry tours, and partner presentations.Develop PowerPoint presentations for use by WIOA staff, partners, and center leadership.
