Job DescriptionWe are excited to invite passionate insurance agents to join our team as Customer Service Representatives (CSRs). If you are looking for a stable career with great benefits and the opportunity to make a real difference, we want to hear from you! In this role, you will leverage your active insurance license and experience in homeowner insurance to assist our clients effectively. As a key member of our team, you will provide support to both insurance agents and homeowners, guiding them through their inquiries and ensuring a high level of customer satisfaction. We value individuals with prior agency experience and a comprehensive understanding of home insurance. Strong customer service skills, along with empathy and professionalism, are crucial for success in this position. Join us and enjoy the benefits of a supportive work environment, opportunities for growth, and the chance to contribute to a positive customer experience. If you are dedicated to resolving issues efficiently and communicating effectively, we invite you to apply and embark on a rewarding career with us!Please Note: We are only hiring candidates with an active P&C License. Preferred remote location is East Coast or Central.Position Overview:As a Customer Service Representative, you will be serve as the first point of contact for our customers. Your primary responsibility will be to assist insurance agents, lenders, and homeowners with their inquiries and ensure customer satisfaction. We are looking for a dedicated individual who can communicate effectively, resolve issues efficiently, and contribute to a positive customer experience.
Key Responsibilities:Assist customers who contact us through calls and chats regarding their home insurance policy with empathy and expertise, ensuring high levels of client satisfaction.Identify complex issues requiring further assistance and escalate them to the appropriate teamMaintain accurate records of interactions and transactions in the policy system.Collaborate with underwriters and other team members to resolve complex issues.Stay updated on industry trends and regulations to provide clients with accurate information.Maintain comprehensive knowledge of company products, policies, and procedures to accurately answer customer questions Required Skills:Strong listening and problem-solving abilitiesCustomer-centric approach with a focus on building positive relationshipsAbility to balance timeliness and accuracy.Ability to work in a fast-paced environment and manage multiple tasks. 
