HOW YOU WILL MAKE AN IMPACTHours: 9am - 6pm, Monday - FridayThis position supports sales for our Truck Tire group. You will be a primary contact for our customers in the field as well as our Sales Managers. You will process and manage customer orders via phone, e-mail, ContiLink/EDI, and VMI ordering systems from order creation to customer invoicing. This includes order entry, stock allocation, ContiLink / EDI management and delivery note creation.
 Handle inbound customer calls. Must meet stated department phone objectives.Establish and maintain a working customer relationship with internal and external customers.Provide daily feedback to customer, sales and supervisors on order and inventory status, via reporting standards.Conduct customer visits when needed. Travel to customer location may be required.Maintain accurate records of sales activities, customer information, and pipeline management in CRM/ Sales Force.Ensure the best possible fill rate and timely shipments by reviewing inventory availability, offer alternative product and warehouses, and maintain various customer tables.Effectively and analytically manage allocation for inventory on the exclusion table.Collaborate with logistics, marketing, warehouses, traffic, credit, commercial division, sales, field sales reps, accounts and peers to ensure that process and procedures are being utilized to achieve an effective level of customer service.Research claims to correct billing and shipping errors. Responsible for identifying root causes and resolve overall problems so issues do not reoccur.Maintain knowledge in product and policy.Assist in other duties, as required.
