Position OverviewWe are seeking a driven, proactive, and detail-oriented Warranty & Repair Co-Op to join our Service Operations team. In this hands-on role, you will bridge the gap between enterprise systems and hands-on shop floor execution. You will support continuous improvement projects across SAP system modeling, technical training frameworks, digital quality systems (SOCOS), and lean 5S shop floor layout re-engineering.This position offers extensive exposure to engineering principles, ERP system workflows, operational excellence, and Quality Systems compliance.Key Responsibilities & Potential Projects1. SAP Operations & Quoting OptimizationTime Reclassification: Audit and update labor activity types to ensure accurate cost allocation and booking integrity.Planned vs. Actual Alignment: Conduct time studies and historical variance analyses across four critical repair stages—Inspection, Repair, Testing, and Final Inspection—calibrating SAP master routings to real-world performance.Quoting Procedure Development: Build upon and improve the current repair quotation process; develop improved and streamlined quotation tools and practices.2. Technical Training & Skills ArchitectureSkills Categorization: Inventory technician competencies, mapping hands-on capabilities against specific material groups and diagnostic equipment.Competency Matrix Expansion: Develop modular training plans and expand the operational skill matrix by integrating online training modules, Fit for Service curricula, and in-house workshops.Standardized Inspection Documentation: Translate tacit diagnostic knowledge into clear, structured, and visually guided inspection reference guides.3. File Architecture & Warranty GovernanceShared File Folder Restructuring: Review and restructure the legacy network file repository to make file searches and saving more intuitive and efficient.Document Lifecycle Management: Identify, log, and safely archive obsolete documents, spreadsheets, and superseded working aids.Warranty Document Review: Conduct a comprehensive audit of existing Warranty Agreements, ensuring only active, validated, and current legal revisions are retained.4. Work Instructions & SOCOS DocumentationStandard Operating Procedures (SOPs): Review existing Service Work Instructions (WIs) across all technical repair workstations.Document Harmonization: Update or archive legacy Work Instructions.Regulatory & System Release: Route revised documentation through formal review and release workflows within SOCOS, ensuring full compliance.5. Shop Floor Lean Layout & 5S ImplementationLayout & Flow Optimization: Map the physical service area layout using value stream mapping and spaghetti diagrams to minimize material handling waste and technician travel time.Point-of-Use Storage: Establish structured inventory storage (kanban) quantities and ordering processes for hardware and consumables (cover plates, bolts, protective caps, overstock).5S Staging Lane Execution: Standardize floor markings, visual controls, and operational rules across designated staging lanes and areas such as:IncomingReturn to StockReturn to CustomerQuality HoldsInternal service order (YINT) InspectionOffice & Cabinet Realignment: Lead 5S sorting and purging of physical material cabinets, securely archiving critical records and systematically disposing of redundant or obsolete documents.
