We are seeking a highly organized and efficient Housekeeping Coordinator to join our team in Gaborone, Botswana. As a Housekeeping Coordinator, you will play a crucial role in ensuring the smooth operation of our hotel's housekeeping and laundry services, contributing to an exceptional guest experience.Manage and coordinate all guest and employee calls to the Housekeeping and Laundry/Valet officesEnsure prompt and professional handling of guest requests, keeping the Guest Service Center informed of progressInteract professionally with the Guest Service Center to resolve guest issuesCoordinate with colleagues across departments to address guest concerns efficientlyHandle VIP and Special Service requests with utmost care and attentionMaintain accurate records of lost and found items and oversee related processesSupport shift management by entering relevant updates, rosters, and overtime information into the systemReport sickness and absences to the People & Culture department immediatelyImplement and maintain housekeeping best practices and standardsOversee inventory management of cleaning supplies and linensConduct regular inspections to ensure cleanliness and quality standards are metTrain and mentor housekeeping staff to maintain high-performance levels
